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Refund & Returns Policy
RETURNS & REIMBURSEMENTS
Should you want to return our beautiful product which contributes to the preservation of the continent’s culture , kindly send us an email to info@renaissancedesign.co.za
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- Please stipulate your reasons in detail for returning the product. This email must be sent within 15 days of purchasing the product.
- Arrangements to collect the product from your address will be done by Renaissance Design.
- We will ask that you forward us your banking details for payment , once we have received and checked that the product is still in good condition.
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- The processing of your cash refund will be done within 7-10 working days PROVIDED that:
- The product is still in great condition close to brand new.
- The packaging is in tact & clean , with no stains or any sign of being ripped or torn.
- The label is still in tact and clean
- Clients that would like to return products for the second time will incur a cost of R150 for the delivery to Renaissance Design.
DAMAGES TO PRODUCTS
The manufactured products have been thoroughly checked during and after production as well as prior to packaging. Should the products be damaged in any way , we will have it checked and depending on the extent of the damage, a replacement or reimbursement will be made. If the product is for some reason out of stock, Renaissance Design will arrange for a reimbursement to be made to the client within 10 days.
BANKING DETAILS
NEDBANK
Account Holder: LED Interiors (Pty) Ltd
Account Number: 1194897894
Branch code: 16974500
